{"id":298,"date":"2026-08-23T12:26:41","date_gmt":"2026-08-23T12:26:41","guid":{"rendered":"https:\/\/zde.tyvole.design\/?page_id=298"},"modified":"2026-08-28T23:48:28","modified_gmt":"2026-08-28T21:48:28","slug":"zruseni-predplatneho-a-vraceni-plateb","status":"publish","type":"page","link":"https:\/\/zde.tyvole.design\/en\/zruseni-predplatneho-a-vraceni-plateb\/","title":{"rendered":"Cancellations & Refunds"},"content":{"rendered":"
\n

Cancellations & Refunds<\/h2>\n\n\n\n

Subscription Cancellation<\/h3>\n\n\n\n

P\u0159edplatn\u00e9 Jede m\u016f\u017eete kdykoli zru\u0161it zasl\u00e1n\u00edm po\u017eadavku na info@tyvole.design. Jakmile bude spr\u00e1va plateb dostupn\u00e1 p\u0159\u00edmo v aplikaci, bude mo\u017en\u00e9 p\u0159edplatn\u00e9 zru\u0161it tak\u00e9 v sekci Capacity and Payments<\/strong>.<\/p>\n\n\n\n

We do not charge any fee for cancellation. Automatic renewal of the subscription will stop, and you can use the already paid capacity until the end of the current billing period.<\/p>\n\n\n\n

Cancelling the subscription does not, by itself, mean a refund for a billing period that has already begun.<\/p>\n\n\n\n

Refunds<\/h3>\n\n\n\n

You may request a refund in particular if:<\/p>\n\n\n\n

    \n
  • you were charged twice or the wrong amount;<\/li>\n\n\n\n
  • the paid service was not made available;<\/li>\n\n\n\n
  • a serious technical error occurred that made it impossible to use the service;<\/li>\n\n\n\n
  • you are entitled to a refund under applicable law.<\/li>\n<\/ul>\n\n\n\n

    Po\u017eadavek po\u0161lete na info@tyvole.design a uve\u010fte p\u0159\u00edhla\u0161ov\u00e1c\u00ed e-mail, datum a v\u00fd\u0161i platby a stru\u010dn\u00fd d\u016fvod \u017e\u00e1dosti.<\/p>\n\n\n\n

    We will inform you of the outcome without undue delay. We will generally refund the approved amount using the same method by which it was paid.<\/p>\n\n\n\n

    Consumer Withdrawal Within 14 Days<\/h3>\n\n\n\n

    If you are a consumer, you may withdraw from a contract concluded online without giving a reason within 14 days of its conclusion.<\/p>\n\n\n\n

    Odstoupen\u00ed sta\u010d\u00ed odeslat na email info@tyvole.design. Uve\u010fte sv\u00e9 jm\u00e9no, e-mail \u00fa\u010dtu a datum uzav\u0159en\u00ed smlouvy.<\/p>\n\n\n\n

    If you expressly requested that the service begin before this period expired, a proportionate price for the service provided up to the moment of withdrawal may be deducted from the refunded amount.<\/p>\n\n\n\n

    We will refund the payment, or its corresponding part, no later than 14 days after receiving a valid withdrawal, generally using the same payment method.<\/p>\n\n\n\n

    The consumer's right of withdrawal does not apply to a customer who enters into the contract in connection with their business activity.<\/p>\n\n\n\n

    Contact and Operator<\/h3>\n\n\n\n

    Dextera Development s.r.o.<\/strong>
    I\u010cO: 26111969
    Na vyhl\u00eddce 165
    373 33 Nov\u00e9 Hrady
    Czech Republic<\/p>\n\n\n\n

    E-mail: info@tyvole.design<\/p>\n<\/div><\/div>","protected":false},"excerpt":{"rendered":"

    Zru\u0161en\u00ed p\u0159edplatn\u00e9ho a vr\u00e1cen\u00ed plateb Zru\u0161en\u00ed p\u0159edplatn\u00e9ho P\u0159edplatn\u00e9 Jede m\u016f\u017eete kdykoli zru\u0161it zasl\u00e1n\u00edm po\u017eadavku na info@tyvole.design. Jakmile bude spr\u00e1va plateb […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_uag_custom_page_level_css":"","site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-298","page","type-page","status-publish","hentry"],"acf":[],"uagb_featured_image_src":{"full":false,"thumbnail":false,"medium":false,"medium_large":false,"large":false,"1536x1536":false,"2048x2048":false,"trp-custom-language-flag":false},"uagb_author_info":{"display_name":"adamant","author_link":"https:\/\/zde.tyvole.design\/en\/author\/adamant\/"},"uagb_comment_info":0,"uagb_excerpt":"Zru\u0161en\u00ed p\u0159edplatn\u00e9ho a vr\u00e1cen\u00ed plateb Zru\u0161en\u00ed p\u0159edplatn\u00e9ho P\u0159edplatn\u00e9 Jede m\u016f\u017eete kdykoli zru\u0161it zasl\u00e1n\u00edm po\u017eadavku na info@tyvole.design. Jakmile bude spr\u00e1va plateb […]","_links":{"self":[{"href":"https:\/\/zde.tyvole.design\/en\/wp-json\/wp\/v2\/pages\/298","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/zde.tyvole.design\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/zde.tyvole.design\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/zde.tyvole.design\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/zde.tyvole.design\/en\/wp-json\/wp\/v2\/comments?post=298"}],"version-history":[{"count":5,"href":"https:\/\/zde.tyvole.design\/en\/wp-json\/wp\/v2\/pages\/298\/revisions"}],"predecessor-version":[{"id":458,"href":"https:\/\/zde.tyvole.design\/en\/wp-json\/wp\/v2\/pages\/298\/revisions\/458"}],"wp:attachment":[{"href":"https:\/\/zde.tyvole.design\/en\/wp-json\/wp\/v2\/media?parent=298"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}